At KITCHEN ARENA we are committed to protecting and respecting your privacy. This notice sets out how we handle your personal information. By using (the “Site”) you consent to the storage, processing, transfer and disclosure of your personal information as described in the privacy policy.

Data protection is a matter of trust and your privacy is important to us.

Any information that you provide to us will only be used for the purpose for which it was intended. We collect your information mainly for proof, contact and billing purposes.

You may remain anonymous on your visit to the website, unless you have registered an account with us on our website and have logged in with your username and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting our Customer Service.

This policy is effective January 1, 2015.


Kitchen Arena does not sell, share or trade customer’s personal information collected online with third parties.

We may collect your information such as: name, contact information, email address, company and user ID; to help us to process the order which you have made, and for us to assure and ascertain that you are the person paying for the products.

Any other information such as date of birth, gender, preferences and interests are for the purpose of improving the user shopping experience on Kitchen Arena.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

The mandatory personal information we collect from you will be used and/or shared within our corporate group and to third parties for one or the following purpose:

·     To deliver products that you purchase from our website.
·     To inform and update you on the delivery of the product and for customer support purposes.
·     To provide you with relevant product information such as SKUs (Stock Keeping Unit - a store's or catalogue’s product and service identification code)
·     To process your orders and to provide you with the services and information offered through our website and which you may request;
·     To allow us to administer your registered account with us;
·     To verify and carry out financial transactions in relation to payments you may make online;
·     To send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
·     To contact you for market research purposes. We may contact you by email, phone, fax or mail. The information might be used to customise the website according to your interests.


We use your personal information to provide you with the services you request, to communicate with you, to troubleshoot problems, to customize your experience, to inform you about our services and Site updates and to measure interest in our sites and services.


We shall only release and allow access of your non-public personal information to those employees who are on a “need to know” basis in order to provide the products and services to you.


When you register, you will be given the option to opt-out of subscribing to our regular update service. We will send you e-mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about, our subsidiaries or selected business partners.
We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by
At all times, we will offer you the opportunity to unsubscribe out of any services or updates to which you have subscribed should you change your mind. Any e-mail we send to you will contain an easy automated unsubscribe link so that you can opt-out of that subscription. Simply follow the indications as stated in the e-mail.


Kitchen Arena uses a Secure Socket Layer (SSL) system to encrypt your order or payment information when you purchase a product from For example, a green lock icon will appear on top of the payment page to indicate that it is safe for payment to proceed. This encrypts your information before it is sent out to us to protect it from unauthorised use.
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us.


Collected when you sign up for the Kitchen Arena Website or when you update your account
Category Description
User Data Personal data that we need to create your Kitchen Arena account and enables you to use the Kitchen Arena Website. The type of data collected depends on the type of Service Option you have, how you create your account, the country you are in, and if you use third party services to sign in. This may include your:
  • profile name
  • email address
We receive some of this data from you e.g. from the sign up form or account page.
We also collect some of this data from your device e.g. country. For more information about how we collect country, see “Your general (non-precise) location”.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies, by modify your browser setting to decline cookies if you prefer.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


The table below lists the cookies we collect and what information they store.
COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

10. Access to and Correction of Your Personal Data

You have the right to request access to, make a copy of, or make any correction to any of your personal data stored in our records by writing to or emailing us at [email protected]. For personal data deletion, please click this LINK for more information or send email to [email protected]


Kitchen Arena reserves the right to modify and change the Privacy Policy at any time without any further notice to you. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.


If you require further information about our Privacy Policy, please go to the section of the web site where frequently asked questions (FAQ's) are answered. If you still require more information, please send an email to us at [email protected]