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  About Kitchen Arena

Kitchen Arena, your ‘one-click away’ Online Marketplace for all your Kitchen Solution needs! We offer an extensive collection of kitchenware and equipment where you have access to countless choices of equipment & products and even domestic kitchenware.

Besides, Kitchen Arena is your one-stop solution platform by providing professional consultancy for commercial kitchen set-up, project management for retail F&B as well as maintenance & services of kitchen equipment.

 
  Return Policies

Order acceptance and the completion of the contract between you and us will take place on the delivery of the Products ordered by you unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • the product that you have ordered is unavailable in stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product deion error

For the avoidance of doubt, risk of damage to or loss of the Product shall pass to you at the time of delivery or if you wrongfully fails to take delivery of the Product, the time when we have tendered delivery of the Product. Notwithstanding delivery and passing of the risk in the Product, the property in the Product shall pass to you only upon the full payment has been paid to us.

BACK ORDERS –

Occasionally, one of the products you have ordered may be out of stock. If this happens, you will always be emailed with the option for you to cancel your order or change your order should you prefer not to wait. You must therefore provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated above.

CHANGE TO PRODUCTS-

Kitchen Arena may make changes to any products offered at Kitchen Arena, or to the applicable prices for any such products, at any time, without notice. The information provided at Kitchen Arena with respect to products may be out of date and Kitchen Arena makes no commitment to update the information provided at Kitchen Arena with respect to such products.

OUT OF STOCK ITEMS

Scenario 1:

All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.

In this case we will ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items out of stock.

Scenario 2:

The product was already out of stock when you made the order.

In this case we will ship all products in the order only when the new stock for the out of stock product arrives. However, in some situations we might ship the products that are available first.

ORDER CANCELLATION

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours (“Cooling Off Period”) after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non-refundable. Upon the expiration of the Cooling Off Period, your order shall be irrevocable and unconditional.

If you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum fee of RM15.00 from your payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you. Once your order has been shipped you are not able to cancel your order. We will not refund your payment even if you return the products to us.

  Shipping Policies

You hereby acknowledge that the delivery of Products is subject to availability of the Products. We will make every reasonable effort to deliver the Products to you within the delivery timeframe stated on the relevant page on which the Product is listed, but you acknowledge that while stock information on the Platform is updated regularly, it is possible that in some instance a Product may become unavailable between updates. All delivery time frames given are estimates only and delays can occur. The time for delivery shall not be of the essence and Seller (nor any of its agents) shall not be liable for any delay in delivery howsoever caused.

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  Average Rating
 (4.8)
89 Customer's Reviewed
Recent Feedbacks 1
KJ
Good customer service by Ms. Sally, take good care to any customer comments. The product is valuable to the quality, best to buy.
on 08-Jun-2018
Linda
Very efficient service from Ms Sally. She was able to arrange the technician on site within the given timeframe.
on 31-May-2018